The Maine Lobster Club's Return Policy

Customer Responsibility

The recipient is responsible for providing the correct information on their order.
The recipient is responsible for receiving the shipment on the date of delivery.
It is the recipient’s responsibility to retrieve the package and properly cold store items immediately upon delivery and contact The Maine Lobster Club within 4 hours of delivery with any issues.
The Maine Lobster Club cannot be held responsible for how products are stored or prepared.
The Maine Lobster Club is not responsible for delayed deliveries due to inaccurate shipping information.
The Maine Lobster Club is not responsible for packages that are undeliverable or delayed delivery due to customer unavailability.
The Maine Lobster Club is not responsible for packages that have been refused or denied delivery.

Some thawing of frozen items may occur. According to the FDA, frozen seafood that hasn't exceeded an internal temperature of 40 degrees Fahrenheit and still feels cool to the touch externally can be safely stored in the freezer.
Items shipped frozen that arrive over 40 degrees Fahrenheit should be placed in the refrigerator and thawed completely for use within 2 days.

All orders ship 2 day expedited shipping. A tracking number will be emailed for you to check on your shipment.
Due to the perishable nature of our products, Driver Release ensures that our shipments are delivered in a timely manner. Our shipping provider is not required to knock or ring doorbells. No delivery signature is required.
We only ship in the USA. We ship to all 50 states.
No deliveries will be made to a Post Office Box or APO addresses.

Your privacy is important to us. We never share or sell your personal information. Information collected through this site is intended to be used by The Maine Lobster Club. That includes but is not limited to, email promotions, SMS messaging, direct mail promotions, follow up phone calls, and social media requests.
We do not save any credit card or payment information on our server or at our office. We respect your personal information and will keep what minimal information that we save safe.